TeleStrategies' Customer Self-Care and Experience Management

CUSTOMER SELF-CARE AND EXPERIENCE MANAGEMENT
FOR COMMUNICATIONS SERVICE PROVIDERS
Getting the Customer Side Right

-Call for Speakers-
(Click link above for the Call for Speakers page)

July 15-16 2008, Washington DC

About the Program
As the number of service being offered by carriers today grows, so too does the potential for customer problems and frustrations. It doesn’t have to be the case. Attend the Customer Self-Care and Experience Management conference to learn what your company can and should be doing to ensure your customers a best-in-class experience with every aspect of your company that touches them, from your customer service to your web portal through to your service delivery.

Attend this conference to learn about:

Identify any problems or issues before your customer does
Relating customer experience to operational parameters
Techniques and tools for analyzing your customers’ quality of experience (QoE)
Migrating your customers to the self-service model
Personalizing the self-service experience
Implementing knowledge automation solutions
Back office integration requirements for front-end
Getting an end-to-end view of a service
Unifying portals across access devices, channels and applications
Integrating fault and performance monitoring

Conference Agenda
The final conference agenda is expected to be available on the TeleStrategies’ website on or about April 4th.

Speaking Opportunities
A formal “Call for Speakers” announcement for this program is expected to be sent to all interested parties on or about February 10th. If you have not received the “call for speakers” announcement for this program in the past and would like to be included on the distribution list, please send your e-mail address and phone number to Jeff Sklaver at jsklaver@telestrategies.com.

Sponsorship Opportunities
Sponsorship opportunities are available for this program. To receive a sponsorship prospectus, please contact Jeanette Townsend at jtownsend@telestrategies.com.