|
The TeleStrategies’ Revenue Assurance conference, now in its tenth year, is coming to Miami, FL! Mark your calendars -- Revenue Assurance is scheduled for March 10-11, 2009. Click Here to download last year's brochure or view last year's agenda below. For sponsorship and/or exhibiting information please contact Jeanette Townsend (jtownsend@telestrategies.com)
|
|
PAST CONFERENCE AGENDA - 2008 |
|
THURSDAY, MARCH 13, 2008 |
|
7:30
Registration Opens 8:00 Exhibits Open 8:45-10:00 The Maturation of Revenue Assurance: Where Do We Go From Here? Revenue assurance at many carriers today is being challenged by its own success. With processes and controls in place, it has come a long way in minimizing system discrepancies and revenue leakage from faulty processes and procedures. So where does it go from here? A distinguished panel of service providers and key vendors will give their assessment of what challenges still remain, what makes an efficient and effective RA process, and what new opportunities are there to expand revenue assurance’s scope and role across enterprise. Marc Potteiger, Wholesale Process Manager, AT&T Gabriela Sobral Gil, Revenue Assurance Manager, Telefónica Latinoamérica Ed Rogen, Finance Revenue Assurance Project Manager, Qwest Krishna Kumar, Principal Consultant – Global BSS SI & Consulting, Tech Mahindra John Brooks, Vice President, Americas Presales Consulting, Subex Hezi Zelevski, Associate Vice President, Business Intelligence and Pre-Sales, ECtel Peter Berg, Director of Billing Control Services, U.S. Cellular Rahul Nandi, Senior Manager, Business Development, Connectiva Systems 10:00-10:30 Break and Exhibits 10:30-11:15 Session A Establishing the Right Key Performance Indicators and Appropriate Controls This presentation will describe AT&T’s experience and lessoned learned in migrating from a manual reactive to a proactive automated RA strategy through implementing a comprehensive holistic RA platform. Learn about: |
|
|
Linda J. Carnahan, Director II- Revenue Assurance, AT&T
Mobility Session B Leveraging Revenue Assurance to Improve Business Profitability Learn how to leverage your cost and revenue assurance systems in order to monitor, identify, and resolve low or negative margin customer accounts and products, who’s actual financial performance are often obscured in the sales, provisioning, operating and billing environments. This session will be presented as a case study in conjunction with McGraw Communications who has successfully created such a solution. Tom Nolting, Senior Director Financial Assurance Services, Vertek Richard J. Chongoushian, Controller, McGraw Communications 11:25-12:15 Session A Lessons Learned and Best Practices in Implementing an Access Revenue Assurance Program In this case study, the Embarq team will review its approach to establishing RA for its access network and will discuss: |
|
|
Mary J. Porazzo, Revenue Assurance Lead, Embarq Terrilyn Schmanke, Revenue Assurance Manager, Embarq Session B Ensuring Revenue Assurance on Roaming Networks Communications service providers are faced with the challenge of verifying revenue in hundreds of roaming partner environments worldwide. As result, active mobile testing is quickly becoming a prerequisite to modern revenue assurance programs, helping to verify roaming partner services including managing SLA agreements and verifying correct billing. The speaker will present real-world roaming problems and how to quickly identify and resolve them. Jason Nicholson, Director of Product Management, Test and Measurement Service Assurance Solutions Division, JDSU 12:15-1:30 Lunch and Exhibits 1:30-2:20 Session A The Implementation of Sensible KPIs in Revenue Assurance As Revenue Assurance practices have become more mainstream, the audience interested in results has grown. This, coupled with the increased level of complexity in processes undertaken by these practices, has overwhelmed some RA teams, as they struggle to provide the metrics demanded by the business. In this presentation the discussion will focus on strategies to implement the “right” KPIs, by outlining the steps necessary to define, design, and implement the right metrics for the right audience. John Brooks, Vice President, Americas Presales Consulting, Subex Session B Risk Assessment and RA Maturity Study for Telefónica Latinoamérica The revenue assurance manager for Telefónica Latinoamérica, the largest telecommunications operator in Latin America, will share her company’s approach in developing its corporate revenue assurance function for all 18 of its operators in Latin America. Hear how it evaluated the coverage and maturity of its RA operations and its approach to maximizing project success and improving team capabilities through the implementation of RA industry standards. Learn how to evaluate your RA operations and level of financial risk, and how to develop a common revenue assurance framework and set and achieve financial targets. Gabriela Sobral Gil, Revenue Assurance Manager, Telefónica Latinoamérica Dr. Gadi Solotorevsky, Chief Scientist, Cvidya 2:30-3:20 Session A Content Revenue Assurance: Reconciling Content Delivered Against What Was Billed The speakers will show attendees how to define and implement an efficient strategy of controls and check points for content delivery. The discussion will include: |
|
|
Hezi Zelevski, Associate Vice President, Business
Intelligence and Pre-Sales, ECtel Erez Shalom, Research and Business Information Department Manager, Cellcom Israel Session B Conducting an Interconnect Cost Audit In off-net and intercarrier usage situations, companies are often reliant on data supplied outside of their own ordering and business systems to bill their customers effectively. As such, costs that fit these scenarios need to be examined using a pyramid approach: Cost to System, System to Bill, and Bill to Cost. Understanding and evaluating these costs are critical to identifying any overbillings, pinpointing any revenue leakage, and ensuring expected margins will be achieved. The workshop will discuss how to conduct a cost audit and its role in the analytics and revenue assurance process. MVNO, local interconnection, IXC overflow, and unbundled usage costs and billing scenarios will be highlighted for illustrative purposes. Chris Harrison, Senior Principal, Director of Audit Services, TEOCO Yves Robinson, Director SONAR Applications, TEOCO 3:20-3:45 Break and Exhibits 3:45-4:30 Session A Revenue Assurance for Newly Released Products and Services This workshop will focus on processes that ensure accurate customer service profile data from sales points to the revenue chain; specifically, the successful transfer of this data to the mediation platform for rating. It will directly address revenue assurance vis-à-vis new product and service definition and sales, a known cause of revenue leakage. Attendees will learn: |
|
|
Kaushik Chaudhuri, Product Manager for Revenue Assurance
Verification Engine, Tech Mahindra Session B Revenue Assurance for Converged Communications: The Challenge of Event-Driven Transactions Participants in this workshop learn about: |
|
|
William Tyson, Principal and Vice President, Business
Operations, TMNG Global Don Zurawski, Vice President, TMNG Global 4:40-5:30 Session A Integrating Mediation and Call Event Warehousing to Drive Forensic RA Efforts Many of today’s RA solutions deal with record counts and summarized data. This limits a carrier’s ability to perform any sort of detailed analysis. The speakers will describe a better solution where call event warehouse data is enriched with industry/geographic content, allowing effective audit control points as it relates to network, billing, accounts payable, and margin analysis. In this session, you will learn how to integrate mediation and call event warehousing to effectively match SS7/EMI/AMA data from various trading partners, how to create an integrated “sandbox” to perform what if’s/trending/business intelligence; and to provide predictive revenue streams. Zander Krause, Principal of Usage & Revenue, Assurance, Kansys Brian Preston, Director, ASP Services, Kansys Session B Network Cost Intelligence: A Critical Enabler of Telco Profitability Network cost business intelligence can be a key enabler for improved profit margins through increased cost efficiency, reduced revenue leakage, and streamlined processes. This talk will delve into best practices adopted by forward thinking service providers that combine intelligent data capture, automation and business intelligence to get a consolidated and detailed view of cost and revenue – enabling measurable returns. David Myers, Manager, Solutions Engineering, Razorsight 5:30-6:30 Reception and Exhibits |
|
FRIDAY, MARCH 14, 2008 |
|
8:30-9:20 Session A Switch Testing that Your Network Doesn't Do Call through testing for verifying recording, billing, features and restrictions is one of the most basic yet fundamental procedures of any revenue assurance program. In this workshop, the leader will show you how to: |
|
|
Glenn E Ross, Director of Revenue Recovery Services, The
Board Room Session B Assessing Your Revenue Assurance Strengths ….. and Weaknesses Revenue assurance is a lot more than tool sets. It is an enterprise-wide mindset which only can be successful if all the stakeholders are involved. Hear how AT&T (Southeast Region) successfully addressed this challenge. The speakers will discuss: |
|
|
Marc Potteiger, Wholesale Process Manager, AT&T Grace Meng, Senior Manager, Deloitte Financial Advisory Services LLP |
|
9:30-10:15 Session A Stopping Revenue Avoidance Operators, have inadvertently exposed themselves to revenue spillage by not having revenue overflow capture and prevention mechanisms built into their infrastructure. As a result, operators are in effect becoming susceptible to revenue avoidance from customers and content partners. This is primarily due to their inability to tailor product pricing for much more narrowly focused customer segments and manage and reconcile with multiple content providers. This workshop will define and illustrate Revenue Avoidance in today's value-added content services delivery environment. Attendees will learn how to stop this invisible form of revenue spillage and finally stop crying over spilt revenue. Shaji Thomas, Vice President, Sales Americas, Communications, Media and Entertainment, SunTec Business Solutions |
|
Session B Revenue Assurance for Rating and Billing There is an ever increasing demand for rating and billing systems to be flexible and react rapidly to market demand. At the same time, the revenue assurance department needs to assure the business that the rating and billing processes continue to accurately process customer records. The presentation will discuss: |
|
|
Paul O’Malley, Sales Director, WeDo Technologies 10:15-10:45 Break/Exhibits 10:45-11:30 - 11:45-12:30 NETWORKING ROUNDTABLES One of the most popular sessions at TeleStrategies’ events, networking roundtables are your opportunity to sit down with your peers—in an informal, collegial setting—to share your questions, insights and experiences on revenue assurance-related issues you want to learn more about. Each topic will have its own table with a facilitator and will be repeated both time slots. Table topics include: |
|
