STILL THE LARGEST AND MOST COMPREHENSIVE EVENT OF ITS KIND!
Since the advent of revenue assurance as a unique practice area, communications service providers have turned to TeleStrategies to stay abreast of the changes in the space and advances in related processes, technologies and solutions. This spring’s program is no exception. The Revenue and Fraud Management conference continues to follow the evolution of RA into the areas of business analytics and fraud detection. In addition, you’ll learn about new revenue assurance and fraud challenges posed by new IP-based services, 3G wireless and third-party digital content delivery.
As always, one of the greatest benefits you’ll gain in attending this show is the tremendous networking opportunity it provides to meet with other revenue management professionals from throughout the service provider community, and see and learn about the latest product and service offerings from some of the leading vendors in this space today.
Best of all, after two years in exile, the Revenue and Fraud Management conference is once again back in wonderful New Orleans with all it vitality and excitement.
Don’t miss this incredible event. Register
by February 12th and save $200!
TUESDAY, MARCH 13, 2007
7:30 Registration Opens
8:45-9:45
Fraud Risk Management in Telecommunications &
Media
There are many
well-publicized cases in the telecommunications industry of fraudulent
financial reporting, including substantial overstatement of revenue,
inflated subscriber counts, and swaps. At the same time, the industry
faces other fraud risks —from procurement to slush funds. In this
session you will learn about key risk areas for fraud and misconduct in
the communications industry, lessons learned from recent cases, and
steps you can take to evaluate and manage fraud risks at your company.
Tina Galbraith, Compliance Counsel, BellSouth
Charles Ripenhoff, Managing Director,
KPMG Forensic
9:45-10:30
The World of Bypass – From
Wireline to Wireless
Service providers all over the world
are losing millions of potential revenue to various forms of bypass.
Some countries have gone as far as making bypass illegal, yet in most
regions it remains legal -- and profitable. This session looks into the
various forms of bypass plaguing operators today, what motivates the
perpetrators, and how service providers are finding and controlling it.
Travis Russell, Senior Manager, Tekelec
10:30-11:00 Break/Exhibits
11:00-12:00
Building Consensus for Automated RA Across the Enterprise
Having completed a series of acquisitions during the past year, Level 3 Communications has initiated an aggressive revenue assurance program built upon automated technology.
Learn firsthand what
concrete steps its revenue assurance team took to bring its business, IT
and operations departments together to implement a highly successful
revenue assurance platform.
Raime Leeby, Director of Revenue Assurance,
Level 3 Communications
Mariela Castro, IT
Solutions Manager, Level 3 Communications
Wendy Hayden, Vice President, Subex Azure
12:00-1:15 Hosted Lunch and Exhibits
1:15-2:00
RA: Evolution or
Revolution - What's a Scrappy CLEC to Do?
Cinergy Communications is a 37-year old facility-based provider and resale CLEC in Indiana, Kentucky and Tennessee. According to its margin assurance manager and session speaker, Vicki Shoemaker, “We don't have it all figured out; every leak isn't plugged, every product is not a champion, but everyone can learn from our experience." After attending this session, you will be able to go back and wave the RA flag, fight corporate inertia, work within resource constraints and often be the linguist between Accounting and Engineering, Engineering and IT, etc; and on top of routine duties lead many projects and cross-functional initiatives.
Vickie Shoemaker,
Margin Assurance Manager, Cinergy Communications
2:00-2:45
Cost-Effective Business Analytics through Mediation
Despite continued reductions in hardware costs, few carriers can
afford a "save every record" approach to business analytics; however,
carriers need not forgo this valuable source of analytical data. In this
session, the speaker will discuss key techniques and strategies, using
mediation, to simplify the management of large volumes of usage data for
use in effective revenue management and analytical solutions. Examples
will be provided to demonstrate how carriers have used mediation systems
to aggregate information on traffic volumes, billable usage, and
identify trends.
Stephen Rickaby, Director, Revenue Assurance Products, Intec
2:45-3:15 Break/Exhibits
3:15-4:15
Enterprise Risk Management Strategies for IP Services
The IP environment is a fertile ground for new emerging features and
lines of business like VoIP, IPTV IMS and more. These new services raise
new concerns and questions related to revenue assurance vulnerabilities
and threats associated with the services. The presentation will show how
an operator can be prepared for these new RA challenges through
establishing an appropriate RA strategy including the definition of key
risk areas and implementation of appropriate tools.
David Ronen, Senior Vice President of Marketing & Strategy, ECtel
4:15-5:00
Exploring the Risks of Convergence and Applying Lessons Learned from
Other Industries
Rapid convergence and new solution offerings are changing the
service provider’s relationship with its customers while at the same
time uncovering new risks. This presentation looks at fraud and revenue
management problems seen in mature payment industries, and what
communications service providers can learn from them. Topics covered
will include: authorizing payments in real time, building your analytics
to profile a consumer’s entire account or lifestyle behavior, and the
integration of cross-functional departments.
Tony Zarrella, Vice President, Fraud Management Product Strategy,
Fair Isaac
5:00-6:00 Reception/Exhibits
WEDNESDAY, MARCH 14, 2007
8:30-9:15
Information Integrity and Revenue Management
Addressing revenue management problems at the source and providing
visibility to violations or errors at a departmental and enterprise
level provides greater flexibility and saves time and money when
resolving these issues. The speakers will discuss the value to service
providers in leveraging information integrity solutions, and the
benefits to their operational efficiency and bottom line. Areas covered
include switch to bill reconciliation, G/L reconciliation, dispute
management, compliance, and regulatory issues.
Enzo Ciarletta, Manager – Message Processing and Internet Operations,
TDS Telecommunications
Tracy Miller, Unit Leader, Infogix
9:15-10:00
Contract Compliance: Audit, Reconciliation, and Assurance for
Enterprise Corporate Billing
Fortune 500 companies are the key profit centers for telecom service
providers. However, even small billing inaccuracies can jeopardize the
entire customer relationship and result in the loss of tens of millions
of dollars of annual revenue from a single customer. Thomas Thekkethala,
CEO of RII, and Bob Knowling, CEO of Vercuity, the largest Telecom
Expense Management company for Fortune 500 companies in the U.S., will
discuss the complete back end audit process as well as business tools
that can be used to fully automate the business processes surrounding
contract compliance and revenue assurance.
Robert Knowling, CEO, Vercuity
Thomas Thekkethala, CEO, RateIntegration
10:00-10:30 Break/Exhibits
10:30-11:15
Managing the Payment Risk of Content Delivery
In the new world dynamic of third-party digital content delivery,
operators must build their business contracts to manage their exposure
to losses in cases of non-payment, fraud, and customer dissatisfaction.
This session discusses IT infrastructure requirements for minimizing
leakage in premium content and the operator’s and content provider's
needs for billing, payments, revenue-assurance and advanced customer
care.
Craig McDonald, Vice President, Business Development, Valista
11:15-12:00
Fighting Fraud in the Mobile Environment
As the mobile environment evolves, the same problems that have plagued PC users for many years (fraud, theft, viruses and spam) have also begun to threaten the integrity of the mobile industry. Attendees will learn: how to identify mobile messaging risks and what technologies exist to mitigate those risks; how anti-spam and anti-spoofing technology allows operators to detect abnormal patterns in messaging traffic, confirm legitimate senders, filter content, and block suspicious messages; how EIR (equipment identity register) supports theft prevention; and how to turn these technologies into revenue-generating value-added services.
Vincent Kadar, Chief Technology Officer, Airwide Solutions